www.cunardline.at
  • +43 676 460 3177
  • Mon to Fri: 10 a.m. - 5 p.m.

Latest news about Corona

BACK TO HOMEPAGE

UPDATE Our assurance to you

 

Important notices

12.09.2022

If you test positive before embarkation or during your stay on board:

We are updating our vaccination and testing policy.
As part of these changes, we will no longer issue COVID-19-related Future Cruise Credits (FCCs). 
This means that FCCs will no longer be offered to guests who have contracted a confirmed or suspected COVID-19 illness within 10 days prior to their cruise, or have been in close contact with a person with confirmed or suspected COVID-19 illness, 
or to customers who need to be isolated on board during their cruise.
We therefore strongly recommend our guests to have a travel insurance to cover COVID-19 related cases at the time of travel. 
Should your holiday be affected by COVID-19, we ask them to contact their travel insurer to claim any related damages. 
We recommend that you retain your booking records to assist in making a claim.

Should a guest on board test positive for Covid-19, they will be quarantined or isolated for their own welfare and that of other guests, similar to protocols and regulations for international travel. 
We will make you feel at home with full cabin service, three meals a day, a variety of television programmes and complimentary laundry service. 
Our medical staff will be there for you, either for the duration of the isolation/quarantine until the next port of call or until the scheduled port of disembarkation.
All cases of positive tests on board will be managed by our on board medical teams in conjunction with the requirements and protocols of the local port authorities/port health authorities to determine the most appropriate course of action. The framework of protocols for cruise ships may differ slightly from those on land or other forms of travel. In some ports, guests and their close contacts who test positive must disembark to continue the period of isolation ashore in that country.
In cases where guests are required to disembark, we ensure that they are accommodated appropriately for the continuation of quarantine/isolation. In most cases these are pre-designated hotels, identified as such, where guests who test positive for Covid-19 can be accommodated. 
If travel insurance with appropriate Covid-19 cover is in place, the insurer will take care of the isolation/quarantine and return home aspects of the guest. Otherwise, we will assist you with this.

Update vaccination and testing requirements valid as of 06/09/2022:

PDF Download: Cunard Line Update vaccination and testing requirements as of 16/09/2022


Measures for your well-being on board
To ensure that you feel completely comfortable and safe during your stay on board, there are a few things that everyone on board must observe.
- Vaccination and testing requirements for all guests, regardless of age, and the entire crew
- Health checks at the embarkation terminal.
- Improved ventilation systems on board to provide even better filtration and more fresh air on board.
- High standards of cleaning and disinfection.
- Plans are in place to deal with medical needs, including isolation and quarantine should the need arise.

However, as the global situation continues to evolve dynamically, we too are adapting our arrangements accordingly if necessary.
We assure you that we are working with the authorities and scientific experts to ensure that our measures are up-to-date.


Health insurance with worldwide validity
We strongly recommend that you purchase comprehensive travel insurance. It should include medical insurance coverage, emergency evacuations, and cover medical expenses related to Covid-19. It should also cover costs for return transportation to your home country, trip cancellation and interruption, and any pre-existing medical conditions worldwide or at least in the countries you will be visiting.  It is the guest's own responsibility to have appropriate insurance.

** Please note the following information **
We cannot accept guests who have tested positive for COVID-19, self-isolate within 10 days prior to travel, or require supplemental oxygen (including via
an oxygen concentrator), mechanical ventilatory support (except CPAP
overnight for sleep apnea) and dialysis are required. Three days prior to departure, you must
Complete an online health declaration at My Voyage (my.cunard.com).
Once you are on board, everyone must adhere to the most current protocols.
 

Find a cruise

  • Search now